Return/Exchange Policy

RETURN / EXCHANGE POLICY:

We strive to make your shopping experience the best possible here at Olive Rose Boutique! We understand that shopping for clothes online can be tough, and we do our best to show and describe each piece as best we can so you can make an educated purchase. With that said, sometimes items do not work out, and we want to make the exchange process as easy as possible!

CANCELLATION POLICY:

We know how important your order is, and we strive to fulfill orders as quick as possible. While we cannot cancel an order once it's placed, customer is welcome to return the item to use in accordance with our return policy.

GUIDELINES FOR RETURN/EXCHANGE:

  • Return Limit - 3 items per month per client.
  • Shipping costs will not be refunded on any return items, and is the responsibility of the customer.
  • Return shipping costs are the responsibility of the customer.
  • Returns must be postmarked within 14 business days of receiving your shipment.
  • Store credit is issued for the purchase price of eligible returned merchandise (see eligibility requirements below). No refunds. Store credit may then be used to purchase same item in a different size (if available) or a completely different item. Store Credit does not expire.
  • Store Credit codes are issued via e-mail.
  • Please allow up to 3-5 business days for processing returns. We work on these as quickly as possible but may experience some delays due to Covid-19.
  • When Sezzle is chosen as a payment method and items are sent back for return/exchange - customer will still be responsible for completing Sezzle payments. Once return is processed, customer will be issued a store credit to use toward a new item.
  • Colors may vary due to differing screen resolutions and lighting conditions. Clothing patterns may also vary from piece to piece. Neither instance qualifies for a product defect and customer is responsible for return shipping.
  • FREE GIFT WITH PURCHASE - if a free gift with purchase was received with an order, free gift must be returned with item(s) in qualifying order. If free gift is not returned, the retail cost of the free gift will be deducted from the return amount.

FINAL SALE ITEMS:

  • All Sale items are Final Sale and not returnable (including items purchased during End-of-Season sales, Clearance items, Discounted items, and Doorbuster items).
  • Jewelry & Accessories are Final Sale and not returnable.
  • Bralettes and Desert Bronze Tanning foam are Final Sale and not returnable.
  • Candles and Air Fresheners are Final Sale.


HOLIDAY EXCHANGE POLICY:

  • Purchases made between November 15th - December 24th will be eligible for exchange until January 15th. All other return guidelines still apply.


DEFECTIVE OR DAMAGED MERCHANDISE :

Please inspect your order immediately upon receipt. Contact must be made within 3 days of receipt if you believe you received defective or damaged merchandise. If we do not receive contact within 3 days, your exchange/return will be denied.

DEFECTIVE/DAMAGED ITEM PROCESS:

  • To process a defective/damaged merchandise claim:
    Send a photo of the damage to hello@oliveroseboutique.com.
  • Please include your order number, item number or description, and your first/last name in the message.
  • You will receive a response within 24-48 hours.

 
EXCHANGE PROCESS:

  • We do not need to be notified of returns prior to sending to us, but if you'd like to give us a heads up, e-mail hello@oliveroseboutique.com
  • Returns must be postmarked within 14 business days of receiving your shipment.
  • Receipt or note with order # must be present. All receipts are sent via e-mail. Please print and include the receipt with return, or jot a note with the order number and name to include in your return package.

PLEASE MAIL EXCHANGES TO:
Olive Rose Boutique
1752 S M 33
West Branch, MI 48661

 

EXCHANGES MUST MEET THESE CONDITIONS:

  • Receipt or note with order # must be present.
  • Original tags must be attached.
  • Merchandise must be unworn, unaltered, unwashed, and scent-free. 
  • Items that have any scent including but not limited to cigarette smoke, perfume, laundry detergent, pets, or have visible wear/deodorant marks/pet hair/stains will not be accepted. These items can be shipped back to the customer at their expense – NO EXCEPTIONS. 
  • If your return does not meet our guidelines, it will require a reshipping fee. Reshipping fee must be paid within 7 days or items will be donated.
  • Accepted items will be issued a store credit within 3 days of arrival to us. Store credits are processed via e-mail and include instructions on how to redeem.

 

PRICE ADJUSTMENTS/EXCHANGES:

  • Olive Rose Boutique does not offer price adjustments on previously purchased items. 
  • Due to high volume of sales and sellout of items, we cannot guarantee size exchanges.

 

Size Charts

Unless otherwise noted
in the product description,
clothing runs true-to-size.

Depending on the style and fabric of the garment, sizing may vary slightly. Please check the product descriptions for sizing information, as we do our best to describe how each garment fits!

 

XS 0-2

S 2-4-6

M 8-10

L 12-14

XL 16-18

2XL 18-20

3XL 20-22

Please feel free to contact us with questions about sizing!

hello@oliveroseboutique.com