Return/Exchange Policy

RETURN & EXCHANGE POLICY:

We strive to make your shopping experience the best possible here at Olive Rose Boutique! We understand that shopping for clothes online can be tough, and we do our best to show and describe each piece as best we can so you can make an educated purchase. With that said, sometimes items do not work out, and we want to make the exchange process as easy as possible!

CANCELLATION POLICY:

We know how important your order is, and we strive to fulfill orders as quick as possible. While we cannot cancel an order once it's placed, customer is welcome to return the item in accordance with our return policy.

GUIDELINES FOR RETURNS & EXCHANGES:

• Online orders - Returns must be postmarked or returned to the storefront within 14 business days of receiving your shipment.
• In-store orders - Returns must be returned to the storefront within 14 days of purchase.
• Return Limit - 3 items per month per client. 
• Shipping costs will not be refunded on any return items, and is the responsibility of the customer.
• Return shipping costs are the responsibility of the customer.
• Store credit is issued for the purchase price of eligible returned merchandise (see eligibility requirements below). No refunds. Store credit may then be used to purchase same item in a different size (if available) or a completely different item. Store Credit does not expire.
• Store Credit codes are issued via e-mail.
• Purchases made with a store credit are Final Sale.
• Please allow up to 1-5 business days for processing returns. We work on these as quickly as possible but may experience some delays due to Covid-19.
• Colors may vary due to differing screen resolutions and lighting conditions. Clothing patterns may also vary from piece to piece. Neither instance qualifies for a product defect and customer is responsible for return shipping.
• SEZZLE: When Sezzle is chosen as a payment method and items are sent back for return/exchange - customer will still be responsible for completing Sezzle payments. Once return is processed, customer will be issued a store credit to use toward a new item.
• FREE GIFT WITH PURCHASE: If a free gift with purchase was received with an order, free gift must be returned with item(s) in qualifying order. If free gift is not returned, the retail cost of the free gift will be deducted from the return amount.

RETURNS & EXCHANGES MUST MEET THESE CONDITIONS:

• Receipt or note with order # must be present.
• Original tags must be attached.
• Merchandise must be unworn, unaltered, unwashed, and scent-free. 
• Items that have any scent including but not limited to cigarette smoke, perfume, laundry detergent, pets, or have visible wear/deodorant marks/pet hair/stains will not be accepted. These items can be shipped back to the customer at their expense – NO EXCEPTIONS. 
• SHOES: Must be in unworn condition. Shoes with scuffs, dirt, scents, or any visible damage will not be accepted.
• SHOE BOXES: Shoes must be returned in their original shoe box. Please return shoes in another box or shipping bag to avoid shoe box damage. DO NOT tape, rip, or write on the original shoe box. Shoe boxes returned that do not follow our re
• All returns are subject to denial or a 20% restocking fee if they do not meet our return policy.
• If your return does not meet our guidelines, it will require a reshipping fee. Reshipping fee must be paid within 7 days or items will be donated.
• Accepted items will be issued a store credit 1-5 business days of arrival to us. Store credits are processed via e-mail and include instructions on how to redeem.

FINAL SALE ITEMS
Items categorized as FINAL SALE items are NOT returnable.
The following items are considered FINAL SALE:

• All Sale items are Final Sale (including items purchased during End-of-Season sales, Clearance items, Discounted items, and Doorbuster items).
• Items labeled FINAL SALE
• Jewelry & Accessories
• Bralettes & Lingerie
• Sunglasses
• Face Masks
• Hair Accessories
• Mystery Bags
• Liquid Product (perfumes, mask sanitizer, etc.)
• Desert Bronze Tanning Foam and Accessories
• Candles & Air Fresheners
• Custom made products
• Purchases made with a Store Credit

 Please See our Sale Terms & Exclusions HERE

HOLIDAY EXCHANGE POLICY:

• Purchases made between November 25th - December 24th will be eligible for exchange until January 15th. All other return guidelines still apply.

DEFECTIVE OR DAMAGED MERCHANDISE :

Please inspect your order immediately upon receipt. Contact must be made within 3 days of receipt if you believe you received defective or damaged merchandise. If we do not receive contact within 3 days, your exchange/return will be denied.

DEFECTIVE/DAMAGED ITEM PROCESS:

• To process a defective/damaged merchandise claim:
  Send a photo of the damage to hello@oliveroseboutique.com.
• Please include your order number, item number or description, and your first/last name in the message.
• You will receive a response within 24-48 hours.
• Please note, damaged items will only be accepted if returned unworn, unscented, unwashed, unaltered, with original tags still attached. Please read the return conditions below.

PRICE ADJUSTMENTS/EXCHANGES:

• Olive Rose Boutique does not offer price adjustments on previously purchased items. 
• Due to high volume of sales and sellout of items, we cannot guarantee size exchanges.

LOST OR STOLEN PACKAGES:

Please note - during holiday season, shipping carriers may experience long delays. Packages aren't always scanned in properly, but your package is likely still in transit. If you would like more information about your package, please use the tracking number provided to contact the shipping carrier for information.

Any packages returned to us as undeliverable will be re-shipped at customer expense. We are not responsible for additional shipping fees incurred for  incorrect address input.

We are not responsible for lost, stolen, or replacing shipments for packages shown as delivered. We will supply order and tracking information for customers to provide to the U.S. Postal Service to file a claim. We will work with customers to replace packages after sending us a copy of their filed police report. Please contact Olive Rose Boutique customer service at hello@oliveroseboutique.com if you believe your package has been lost or stolen.

Shipments lost or misdirected in transit to the destination may be eligible for a refund by filing a claim with the shipping carrier. In the event the shipping carrier does not provide a full refund, Olive Rose will reship or refund the order.

EXCHANGE PROCESS:

• We do not need to be notified of returns prior to sending to us, but if you'd like to give us a heads up, e-mail hello@oliveroseboutique.com
• Returns must be postmarked within 14 business days of receiving your shipment.
• Receipt or note with order # must be present. All receipts are sent via e-mail. Please print and include the receipt with return, or jot a note with the order number and name to include in your return package.

PLEASE MAIL EXCHANGES TO:
Olive Rose Boutique
1752 S M 33
West Branch, MI 48661