Return/Exchange Policy

RETURN & EXCHANGE POLICY:

We strive to make your shopping experience the best possible here at Olive Rose Boutique! We understand that shopping for clothes online can be tough, and we do our best to show and describe each piece as best we can so you can make an educated purchase. With that said, sometimes items do not work out, and we want to make the exchange process as easy as possible!

CANCELLATION POLICY:

Orders CANNOT be changed, modified, or canceled after checkout. We know how important your order is, and we work hard to fulfill orders as quick as possible. While we cannot cancel an order once it's placed, you are welcome to return the item in accordance with our return policy. 

GUIDELINES FOR RETURNS & EXCHANGES:

• Olive Rose Boutique does not offer refunds.
• Online orders - Returns must be postmarked or returned to the storefront within 30 days of receiving your shipment.
• In-store orders - Returns must be returned to the storefront within 30 days of purchase.
• Shipping costs will not be refunded on any return items.
• Return shipping costs are the responsibility of the customer.
• An Olive Rose E-Gift Card is issued for the purchase price of eligible returned merchandise (see eligibility requirements below). No refunds. Olive Rose E-Gift Cards do not expire.
• Olive Rose E-Gift Cards are issued via e-mail.
• Please allow up to 1-5 business days for processing returns.
• Return Limit - 3 items per month per customer. Returns beyond 3 items may be denied or subject to a restocking fee.
• SEZZLE: When Sezzle is chosen as a payment method and items are sent back for return/exchange - customer will still be responsible for completing Sezzle payments. Once return is processed, customer will be issued an Olive Rose E-Gift Card.
• FREE GIFT WITH PURCHASE: If a free gift with purchase was received with an order, free gift must be returned with item(s) in qualifying order. If free gift is not returned, the retail cost of the free gift will be deducted from the return amount. In addition, free gifts with purchase may not be earned with purchases made with exchange credit gift cards.

RETURNS & EXCHANGES MUST MEET THESE CONDITIONS:

• Receipt or note with order # must be present.
• Original tags must be attached.
• Merchandise must be unworn, unaltered, unwashed, and scent-free. 
• Items that have any scent including but not limited to cigarette smoke, perfume, laundry detergent, pets, or have visible wear/deodorant marks/pet hair/stains will not be accepted. These items can be shipped back to the customer at their expense – NO EXCEPTIONS. 
• All returns are subject to denial or a 20% restocking fee if they do not meet our return policy.
• If your return does not meet our guidelines, it will require a reshipping fee. Reshipping fees must be paid within 7 days or items will be donated.
• Accepted items will be issued an Olive Rose E-Gift card 1-5 business days of arrival to us. E-Gift Careds are processed via e-mail and include instructions on how to redeem.

FINAL SALE ITEMS
Items categorized as FINAL SALE items are NOT returnable.
The following items are considered FINAL SALE:

• All Sale items are Final Sale (including items purchased during End-of-Season sales, Clearance items, Discounted items, and Doorbuster items).
• Items labeled FINAL SALE
• Jewelry & Accessories
• Bralettes & Lingerie
• Sunglasses
• Hair Accessories
• Mystery Bags and Grab Bags
• Liquid Product (perfumes, mask sanitizer, etc.)
• Desert Bronze Tanning Foam and Accessories
• Candles & Air Fresheners
• Custom made products
• Purchases made with a Store Credit

HOLIDAY EXCHANGE POLICY:

• Holiday purchases made between November 24th - December 24th will be eligible for exchange until January 15th. All other return guidelines still apply.

DEFECTIVE OR DAMAGED MERCHANDISE :

• Inspect your order immediately upon receipt.
• If you believe your item is defective or damaged, customer care must be contacted within 3 days of receipt. If we do not receive contact within 3 days, your exchange/return will be denied.
• We are not responsible for damages to clothing caused by improper care, handling, or incorrect sizing.
• PLEASE NOTE: Colors may vary due slightly to differing screen resolutions and lighting conditions. Clothing patterns may also vary from piece to piece. Neither instance qualifies for a product defect and customer is responsible for return shipping if a return to the warehouse is attempted.

DEFECTIVE/DAMAGED ITEM PROCESS:

• Send photos of the damage to hello@oliveroseboutique.com
• Please include your order number, item number or description, and your first/last name in the message.
• You will receive a response within 24-48 hours.
• Please note, damaged items will only be accepted if returned unworn, unscented, unwashed, unaltered, with original tags still attached. Defective merchandise must meet return requirements.

SHIPPING INFORMATION

Please note - sometimes shipping carriers may experience long delays due to holidays, weather, or other factors outside of our control. Packages aren't always scanned in properly by the carrier, but your package is likely still in transit. If you would like more information about your package, please use the tracking number provided to contact the shipping carrier directly for information. If your package is delayed by USPS, they will typically recommend waiting 30 days to see if it turns up before filing a claim.

LOST OR STOLEN PACKAGES:

Any packages returned to us as undeliverable will be re-shipped at customer expense. We are not responsible for additional shipping fees incurred for  incorrect address input.

We are not responsible for lost, stolen, or replacing shipments for packages shown as delivered. We will supply order and tracking information for customers to provide to USPS or UPS to file a claim. We will work with customers to replace packages after sending us a copy of their filed police report. Please contact Olive Rose Boutique customer service at hello@oliveroseboutique.com if you believe your package has been lost or stolen.

Shipments lost or misdirected in transit to the destination may be eligible for a refund by filing a claim directly with the shipping carrier. In the event the shipping carrier does not provide a full refund, Olive Rose will reship or refund the order.

EXCHANGE PROCESS:

• We do not need to be notified of returns prior to sending to us, but if you'd like to give us a heads up, e-mail hello@oliveroseboutique.com
• Returns must be postmarked within 30 days of receiving your shipment.
• Returns must meet all guidelines above.
• Receipt or note with order # must be present. All receipts are sent via e-mail. Please print and include the receipt with return, or jot a note with the order number and name to include in your return package.

PLEASE MAIL EXCHANGES TO:
Olive Rose Boutique
1752 S M 33
West Branch, MI 48661